Shipping & Returns Policy

For any questions, contact us at info@cherizaa.com or call 01339-162700.

🚚 Shipping Policy

📦 Delivery Areas

We deliver across Bangladesh through trusted courier partners.

⏱️ Estimated Delivery Time

  • Inside Dhaka: 2–3 business days

  • Outside Dhaka: 3–5 business days

  • Delivery time may vary during holidays, weekends, or due to courier delays.

💰 Shipping Charges

  • Shipping charges are calculated at checkout based on your location.

  • Note: If the courier success rate in your area is below 90%, you may be required to confirm your order with delivery charge payment in advance.

🔄 Order Confirmation

You will receive an order confirmation email/SMS once your order is placed. A tracking number will be provided once the product is dispatched.

🔁 Returns & Exchanges Policy

✅ Eligible for Return/Exchange if:

  • You received a damaged or defective item.

  • You received the wrong product.

❌ Not Eligible for Return/Exchange if:

  • The product has been used, washed, or worn.

  • The product is returned without original packaging or tags.

  • You changed your mind after receiving the correct product.

⏳ Return Window

  • You must initiate a return or exchange within 3 days of receiving your order.

📦 Return Process

  1. Contact us via email (info@cherizaa.com) or phone (01339-162700) with your order number and photos of the item.

  2. Our team will verify the issue and confirm if the product is eligible.

  3. You must send the item back via courier to the provided return address.

  4. Once received and verified, we will send a replacement or process a store credit (no cash refund unless product is unavailable).

💬 Need Help?

If you have any issues or questions about shipping or returns, don’t hesitate to contact our support team:

📞 01339-162700
📧 info@cherizaa.com